Terms & Conditions

Opt-In Method (CTA)

By providing your mobile number, you agree to receive SMS messages from InDepth Vision related to appointment reminders, service updates, and responses to your inquiries. Message frequency varies based on communication needs. Message & data rates may apply. Reply STOP to unsubscribe or HELP for assistance. For more information, view our Privacy Policy here: https://www.indepthvision.ca/pages/privacy-policy

By opting in to our service, you agree to receive recurring messages from InDepth Vision. Message frequency may vary. Standard message and data rates may apply. To opt-in, text OPT-IN to (905) 876-6042 . For help, text HELP to (905) 876-6042. To opt-out, text STOP to (905) 876-6042.

  • Opt-In Message: Thank you for subscribing to InDepth Vision alerts. Message frequency varies. Msg & data rates may apply. Text HELP for help, STOP to cancel.
  • Opt-Out Message: You have successfully unsubscribed from InDepth Vision alerts. No further messages will be sent. Please note, by canceling you will no longer receive appointment reminders, notifications when your contact lenses arrive, etc.
  • HELP Message: For assistance, contact InDepth Vision at info@indepthvision.ca, (905) 876-6042, or visit www.indepthvision.ca.

InDepth Vision will contact you regarding your eye care needs, such as, but not limited to, the following:

  • Appointment reminders & confirmations
  • Recall notices (advising you that you are due for your eye exam)
  • Notification that your product has arrived (i.e. contact lenses, glasses, eye drops, etc)
  • Information & updates regarding referrals
  • Booking appointments
  • Cancellation notifications
  • Payment reminders & confirmations

Message Frequency and Fees

Message frequency may vary. Standard message and data rates may apply.

Support Contact Information

For any questions or support, please contact us at:

Links

 

InDepth Vision Return Policy

At InDepth Vision, we are committed to providing high-quality eye care products and services. Due to the nature of the products we offer, we only accept returns for items that are defective.

Return Policy Guidelines:

  • Defective Products Only: Returns are only accepted for products that are found to be defective upon receipt or during normal use within a reasonable period.

  • No Exchanges: We do not offer product exchanges under any circumstances.

  • Return Timeframe: All claims for defective products must be reported within 14 days of purchase or delivery. Claims made after this period may not be eligible for return.

  • Proof of Purchase: A valid receipt or proof of purchase is required for all return requests.

  • Condition of Returned Items: Returned items must be in their original packaging and include all components, such as cases, cleaning cloths, or documentation, where applicable.

If you believe you have received a defective product, please contact our office directly at (905) 876-6042, and a member of our team will assist you with the next steps.